Greetings, fearless explorer! In the world of finance, Wickie stands strong like a Viking fortress, blending traditional banking with the power of cryptocurrency. What began as a simple trading post has grown into a grand stronghold.

With Wickie, you can trade cryptocurrencies and manage your wealth using a personal IBAN account. This account lets you receive your earnings and spend them anywhere, just like in the olden days.

But that’s not all! Wickie’s Vault is like a hidden treasure chest where you can lock up your coins and watch them grow over time. Stay updated with the latest crypto news through our monthly updates and get 24/7 support whenever you need it.

Join Wickie and set sail on your journey to financial success with the strength of a Viking!

• Currency Exchange: seamlessly exchange various currencies at competitive rates.
• IBAN Account: open an IBAN account for easy and secure international transactions.
• Wickie Vault: securely store your assets with top-notch encryption and security measures.
• Crypto Transfers: Easily transfer cryptocurrencies with low fees and high security.
• Fiat Transfers: Quickly and safely transfer traditional currencies between accounts.

Wickie operates globally, providing its services to users worldwide.

However, there are certain countries where Wickie is currently not available or restricted.

As of now, Wickie does not support services in the following countries: Albania, Barbados, Belarus, Cameroon, Cayman Islands, Cuba, North Korea, Gibraltar, Bolivia (Plurinational State of), China, Haiti, Iran, Iraq, Jordan, Lebanon, Mozambique, Myanmar, Nicaragua, Oman, Pakistan, Panama, Philippines, Russia, Ukraine, South Africa, South Sudan, Syrian Arab Republic, Turkey, United Arab Emirates, United States of America, Jamaica, Senegal, United Republic of Tanzania, Trinidad and Tobago, Uganda, and Vanuatu.

It’s worth noting that Wickie is actively expanding its services, so updates to the list of supported countries may occur, and users are encouraged to stay tuned for any changes. For the most accurate and current information, individuals can refer to Wickie’s official website or reach out to their customer support.

I chose Wickie over other main exchanges because it was incredibly easy to use, making my crypto transactions hassle-free. Their 24/7 lovely customer support ensures that I always have assistance whenever I need it. Additionally, Wickie offers IBAN accounts, allowing me to collect my salary directly into my Wickie account and transfer it internationally with ease. Plus, all transactions and exchanges on Wickie are smooth as butter, providing a seamless and efficient experience. On top of all this, Wickie sends a monthly newsletter topping up the most important crypto news, so I am always up to date with most important new from crypto world.

Absolutely! Signing up for Wickie is free, and once you have an account, you can enjoy various complimentary features and services, including:

Personal IBAN account: Enjoy fast and secure transfers, seamless online shopping, salary collection, and more.

Vault Services: Earn APY% by locking your funds.

Crypto Transfers: Send and receive cryptocurrencies.

Cryptocurrency exchange: Trade between different cryptocurrencies with just a couple of clicks!

Additional offerings: Receive Wickie monthly newsletters and enjoy the latest news on various social media platforms!

Feel free to explore the platform and take advantage of these features to manage your finances effectively.

You won’t be charged for keeping your standard Wickie account open, even if you’re not using it.

Verification is immediate, and once your Wickie account is verified, you can immediately access and utilize all Wickie features without delay.

Necessary criteria:

• Must be at least 18 years old
• Utilize a supported document
• Ensure the document is not expired, damaged, or unreadable
• The document photo should be clear, displaying all required details
• Profile details must align with the information on the document
• We do not accept pictures of screens/copies/scans of the document.

If your verification is unsuccessful, please review the uploaded pictures for clarity and readability, avoiding any blur or glare. In the event your camera is malfunctioning and you cannot capture photos, consider using an alternative device. Document submissions must be made within the Wickie app. Reverification of your ID may be necessary before migrating your account to our European entity.

To access the Wickie exchange platform, please complete the verification process by providing a clear image of a supported document. Acceptable documents include:

– Passport

– National ID

Ensure the image is not a screen capture, copy, or scan. Submitting one of these documents will help verify your identity and grant you access to Wickie.

Yes, you can use a browser extension to translate the page. Additionally, once you are a fully approved user in Wickie, you can choose between English and Lithuanian in your account settings.

The minimum age to open a Wickie account is 18 years.

To ensure your Wickie account is fully operational, you must undergo the identity verification process. This aligns with banking regulations known as ‘Know Your Customer’ (KYC) or ‘Customer Due Diligence’ (CDD). KYC is a standard procedure to verify client identities, essential for preventing corruption and fraud.

• Security: helps prevent fraud and corruption.
• Compliance: meets banking regulations.
• Trust: ensures a secure environment for all users.

Our Commitment:

As a regulated financial institution, we have a responsibility to thoroughly verify our customers. We take this seriously and have established specific policies, processes, and guidelines, including those related to accepted documents.

Privacy Assurance:

Rest assured that all your personal details and images are securely stored in compliance with our Privacy Policy.

Need Help?

For additional queries, feel free to reach out to our customer support via the icon at the bottom right corner.

Reverification requests may arise for various reasons:

• Expired documents: your documents may need updating.
• Document changes: changes in the types of documents we can accept.

Stay safe:

• Avoid suspicious links and calls: do not share account information if you receive dubious links or phone calls requesting re-verification.
• Official communication: we only communicate through our customer support.

24/7 Support:

• Verify legitimacy: contact our 24/7 support to verify any re-verification request.

Your security is our priority, and we are here to assist you at all times.

Simply click on the “Settings” button on your Wickie dashboard. Here, you will find all your account information.

Every customer is required to fill up questionaire in compliance with EU, Lithuanian (FCIS) and global regulations.

It is essential that the information you provide is logical and consistent.

If the volume of your transactions exceeds the amount indicated in your questionnaire, you will be requested to update and resubmit the questionnaire to ensure continued compliance.

To reach our customer support, simply click on the customer support icon at the bottom right corner.

Our AI-powered Wickie customer support bot is available 24/7. However, real person customer support is available from 9 AM to 5 PM EET, Monday to Friday.

Currency exchange 1.49%

Outgoing:

Transfer money between my account – 0,3%

Crypto transfer – 0.3%

European transfer – 0,99% (min. 5€)

Incoming:

European transfer – 0,99% (min. 4.99€)

Crypto transfer – FREE

Transfer to another user – FREE

Initial launch Wickie initially launched as a cryptocurrency exchange, providing users with a reliable platform to trade digital assets.

Expanded offerings due to its rapid growth, Wickie now offers a comprehensive suite of financial services, including:

1. Personal IBAN accounts
   • Enables seamless international transactions.
   • Provides users with a traditional finance experience integrated with cryptocurrency.
2. Wickie Vault
   • Securely locks funds.
   • Offers potential earnings through annual percentage yield (APY).
   • Enhances investment returns by committing cryptocurrency assets for a predetermined period.

Additional features wickie continues to develop and introduce new features designed to enhance the user experience, making it a versatile platform for managing digital assets, conducting efficient transactions, and optimizing investment returns.

Wickie Vault is a feature designed to securely lock your funds while earning an annual percentage rate (APR). Here’s how it works:

• Earn APR: You receive an APR based on the cryptocurrency you lock and the duration of the lock period.
• Increase earnings: by committing your cryptocurrency assets for a predetermined period, you can enhance your investment returns.
• Secure and profitable: Wickie Vault combines security with the potential for higher earnings.

Explore the Wickie Vault today to capitalize on your locked funds and boost your returns!

International standardization – simplifies international transactions with a standardized format.

Faster transactions – speeds up fund transfers within the SEPA region.

Enhanced accuracy – reduces errors and ensures reliable transfers.

Ease of use – minimizes the need for extensive bank details with a unique identifier.

Wide acceptance – accepted globally, facilitating seamless international transactions.

Increased security – enhances security and helps in tracking international payments.

Cost efficiency – lowers transaction costs for cross-border payments within SEPA.

Convenience for businesses – streamlines financial operations for businesses, enabling efficient international trade and transactions.

In simple words, get your salary directly to your Wickie IBAN and spend it in any store.

If your identity document is about to expire or you are changing your place of residency, you will need to upload new documents to update your information. Here’s how you can do that:

1. Go to Your Wickie Account: Log in to your Wickie account.
2. Click on Settings: Navigate to the settings section.
3. Click on Documents: Find and select the ‘Documents’ tab.
4. Choose File and Upload: Click on ‘Choose File’ to select and upload the required document.

We will review your new documents within 3 business days.

Go to the “Settings” in your Wickie account.

Navigate to the “Username” section and click on the pencil icon.

Type desired username and click “Save”.

Go to the “Settings” in your Wickie account.

Locate the “Contact Information” section.

In the top right corner of the “Contact Information” section, find the correction symbol (represented by a pencil icon) and click on it.

After entering the new email address, you may be prompted to confirm the change by inserting a verification code sent to your phone.

Once you receive the verification code, enter it as instructed.

Finally, click the “Save” button to confirm and initiate the update of your email address.

Set new email address as default.

To change your name, contact our support by blibking on the icon at the bottom right, and request a name change. Provide your full legal name and submit the necessary supporting documents. Our support agent will review the documents and handle the process of updating your name.

Ensure you have a valid, non-expired document available that shows your new name (such as Passport, National ID).

• Go to the “Settings” in your Wickie account.
• Locate the “Contact Information” section.
• In the top right corner of the “Contact Information” section, find the correction symbol (represented by a pencil icon) and click on it.
• After entering the new phone number, you may be prompted to confirm the change by inserting a verification code sent to your old phone number.
• Once you receive the verification code, enter it as instructed.
• Finally, click the “Save” to confirm and initiate the update of your phone number.

Yes, you can change your country of residence on Wickie if your new country is included in Wickie’s supported countries. To confirm whether your new country of residence is supported, visit staging.wickie.io. On the landing page, scroll down and click on “non supported countries.” If your new country is not on the list of non supported countries, you can proceed to change your country of residence by uploading new PoA document to your Wickie account.

To do so:

Go to your Wickie account

Click on “Settings” and then “Documents”

Click “Choose file” and upload new PoA document

Our KYC manager will contact you after reviewing your document.

1. Go to your Wickie account
2. Click on “Settings” and then “Documents”
3. Click “Choose file” and upload new PoA document

Our KYC manager will contact you after reviewing your document.

Potential reasons for a negative balance:

• An initial payment authorization was less than the final transaction amount, commonly seen in cases like public transportation, hotels, or car rental damage deposits.
• Delayed card payments due to merchant connection issues, especially during situations like airplane payments. More details can be found in our FAQ.
• Fees associated with Wickie plan subscriptions.
• A card top-up return initiated by your bank at your request, often occurring when you dispute a top-up.

To identify the transaction causing a negative balance:

• Check your transaction history and review all transactions on each currency account.
• If there’s an unrecognized transaction leading to a negative balance, refer to our FAQ or customer support for assistance.

Consequences of a negative balance:

• We attempt to rectify negative balances using funds from other currency pockets. If insufficient, we’ll prompt you to add money to your account the following day.
• After 7 days, if the negative balance persists, we’ll initiate collection processes per our Terms & Conditions.

Leaving your account with a negative balance:

• This may lead to reporting to debt registries, fraud prevention agencies, and debt collection agencies, potentially impacting your financial standing.
• If you’re facing difficulties, please contact us for assistance.

Exchanging Money in 5 Easy Steps

1. Log in to your account and go to the “Currency Exchange” section.
2. Choose the account to exchange from and select the currency you want to receive.
3. Enter the desired amount and verify details for accuracy.
4. Confirm the exchange by clicking “Exchange”.
5. Complete the transaction to successfully exchange your money.

We offer Euro (EUR) as a fiat currency and a range of cryptocurrencies, including popular options like Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), and many more altcoins.

To review the fees associated with transactions, follow these steps:

1. Click on “Settings” on your account landing page
2. Go to the “Fees” section

And a quick tip: currency transfers between Wickie accounts are always free!

Definitely!  You can easily download your transaction statement by following these steps:

• Go to Payments & Transfers on the landing page
• Select History, then choose spent, received, or all transactions
• Use sorting options to organize by status and date
• Choose your preferred statement document type
• Download your transactions in the selected format

We understand the frustration of being unable to access your funds. Unfortunately, this might be due to a security reason, such as suspicious activity or a password reset issue. To resolve this, you can try resetting your password, checking your email for a reset link, or reach out to our support team for further assistance.

To prevent your account from being locked again, regularly update your password, enable two-factor authentication (2FA), and monitor account activity. Additionally, avoid using the same password across multiple accounts, and change passwords for sensitive accounts frequently.

Reactivating an old account be more complex than creating a new one In rare cases, we may be able to reactivate it. However, our support team can help in limited scenarios. Please have your ID document ready and we’ll check the reactivation possibility and guide you through the process.

• Click the “New Account” button.
• Select the cryptocurrency you want to receive (e.g., Bitcoin – BTC).
• Give a name to this account (e.g., BTC Account) and click on “Add Account” button.
• Navigate to “All Accounts” and select the specific account (e.g., BTC Account) based on the currency you want to deposit.
• Click on “Add Funds” button and then “Crypto Transfer.”
• Scan the QR code with the app you are sending funds from or copy the BTC wallet key and paste it into the sending app.
• Double-check the accuracy of the key. Once the transaction is made, there is no way to reverse it.Ensure a secure and accurate transfer by following these steps for crypto deposits.

Add funds to your Wickie account in just a few clicks:

• Log in to your profile and click “Add funds”.
• Select your Euro account and “continue”.
• Choose “manual bank transfer” and select “European” or “International” based on your location.
• Carefully copy the required bank information so we can identify the payment as yours.
• Ensure you enter the correct “Beneficiary” (GreatIdee UAB) and “Payment details” number to secure and confirm the transaction.

Providing the recipient’s home address is required to comply with EU regulations. This ensures the security and traceability of financial transactions, helping to prevent fraud and money laundering.

To perform international transfers, you need to open and use your personal IBAN account. This account allows you to send and receive funds globally with ease and efficiency, ensuring that your transactions are secure and comply with international banking standards.

Your transaction may be pending due to network processing times. The speed at which transactions are confirmed can vary based on network congestion and demand. Cryptocurrency transactions, in particular, are subject to confirmation by the blockchain network, which may experience delays during peak times. Rest assured, your transaction will be processed as soon as the network clears. You can check the transaction status on the platform or blockchain explorer for real-time updates. If the delay persists, reach out to our support team for assistance.

Limits depend on destination country and currency. Most currencies have no transfer limits. We’ll show you any exceptions in-app before you send money.

Worried about sending a high amount? When you send a high amount, we might need additional time to perform extra checks. However, there’s nothing to worry about. You can send larger sums of money in the same way you would with smaller amounts.

SEPA (Single Euro Payments Area):

• Transfer Speed: SEPA transfers usually take 1-2 business days to process.
• Availability: operates only during regular banking hours and days.
• Cost: generally low-cost or free within the Eurozone, but fees can vary depending on the bank.
• Usage: suitable for non-urgent payments where the timing is not critical.

The 27 EU member states (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden) are all SEPA countries. Additionally, SEPA includes Switzerland, the UK, San Marino, Vatican City, Andorra, Monaco, and the three EEA countries: Iceland, Norway, and Liechtenstein. In these countries, Europe-wide standardized procedures for cashless payment transactions can be utilized.

SEPA Instant (SEPA Instant Credit Transfer):

• Transfer Speed: SEPA Instant transfers are processed in real-time, typically within 10 seconds.
• Availability: available 24/7, including weekends and holidays.
• Cost: may incur higher fees compared to regular SEPA transfers due to the immediacy of the service, but it also varies by bank.
• Usage: ideal for urgent payments that require immediate crediting to the recipient’s account.

SEPA Instant Credit Transfer (SCT Inst) is a service available within the SEPA region, but not all SEPA countries or banks participate in this scheme. It’s important to note that not all banks within SEPA region countries may offer SEPA Instant transfers. It’s advisable to check with your specific bank to confirm if they support SEPA Instant Credit Transfers.

In summary, while both SEPA and SEPA Instant enable euro-denominated transfers within the SEPA region, SEPA Instant offers the advantage of real-time processing and 24/7 availability, making it suitable for urgent transactions. Regular SEPA transfers, on the other hand, are sufficient for non-urgent payments with a slightly longer processing time.

Transfer duration depends on banks, currencies and countries involved. Check your transaction history for updates. While transfer processing is complete on our end, the recipient’s bank may take additional time to credit funds.

Once a transaction is pending, it cannot be edited or canceled. Please ensure to double-check details before confirming. If you encounter any issues, contact customer support for assistance.

• Click the “New Account” button.
• Select the cryptocurrency you want to receive (e.g., Bitcoin – BTC).
• Give a name to this account (e.g., BTC Account) and click on “Add Account” button.
• Navigate to “All Accounts” and select the specific account (e.g., BTC Account) based on the currency you want to deposit.
• Click on “Add Funds” button and then “Crypto Transfer.”
• Scan the QR code with the app you are sending funds from or copy the BTC wallet key and paste it into the sending app.
• Double-check the accuracy of the key. Once the transaction is made, there is no way to reverse it.Ensure a secure and accurate transfer by following these steps for crypto deposits.

Add funds to your Wickie account in just a few clicks:

• Log in to your profile and click “Add funds”.
• Select your Euro account and “continue”.
• Choose “manual bank transfer” and select “European” or “International” based on your location.
• Carefully copy the required bank information so we can identify the payment as yours.
• Ensure you enter the correct “Beneficiary” (GreatIdee UAB) and “Payment details” number to secure and confirm the transaction.

Absolutely! You can withdraw funds anytime. Here’s how:

• Choose to withdraw in cryptocurrencies or Euros
• Go to “Payments & Transfers”
• Select the corresponding button: “Crypto” or “European”
• Follow the required steps in the selected section to initiate and complete your withdrawal seamlessly.

Easy! Follow these simple steps:

• Go to “Transfer money”
• Select “European”
• Enter withdrawal amount and bank details
• Add transaction description for tracking
• Review and confirm transaction
• Monitor status in account for updates

Important: Please verify your bank details to avoid issues. For assistance, contact our support team.

Withdraw cryptocurrency from Wickie in 7 easy steps:

• Go to “Transfer money”
• Select “Crypto” and choose your desired cryptocurrency
• Enter withdrawal amount and specify the beneficiary’s wallet address.

We recommend copying and pasting the wallet address. This will help avoid typing errors and ensure that you enter the correct cryptocurrency address.Add a description to the transaction for tracking.

• Review and confirm the transaction
• Monitor status in your Wickie account or blockchain explorer

Delayed withdrawal? Here’s What to Do

If your withdrawal takes longer than expected, please contact Wickie’s customer support. They’ll address any concerns immediately and ensure a seamless resolution.

Wait time: withdrawals typically take 1-3 days to process.

Contact support: if the delay is longer, or you have concerns, contact our customer support.

For assistance, click the icon in the bottom right corner of your screen.

If you believe you’ve been scammed or your account may be at risk, it is recommended that you:

• Immediately end any type of communication with the suspect/scammer.
• Contact all financial institution(s) involved.
• Report the incident to the police.

To report a transaction:

• Go to Payments & Transfers and press the “History” button.
• Find the transaction you would like to report, press on it and copy the transaction ID.
• Contact customer support with the transaction ID.

We comply with relevant global financial regulations and work closely with Lithuanian regulatory authorities to ensure a secure and compliant environment for our users. Additionally, we are actively applying for the MiCA (Markets in Crypto-Assets) license to further align with European regulatory standards.

To assist new users, we recommend providing a comprehensive set of FAQs on the first page. This helps users understand the platform, build trust, and navigate the registration process more confidently.

The maximum time without activity in the Backoffice can be 10 min according to PCI DSS (Payment Card Industry Data Security Standard)

The most common types of fraud are:

• bank transfer (APP) fraud;
• card fraud;
• remote support or installation of software fraud;
• delivery fee/customs fraud;
• CEO fraud (impersonation of senior business leaders of your company).

To stay safe, never ignore in-app warnings, be suspicious of ‘too good to be true’ offers, shop with reputable retailers, read online reviews, access websites directly, be wary of bank transfers and investigate any mismatched payees.

Most deposits with Greatidee UAB (a.k.a. Wickie) are secured by the Lithuanian State Company “Deposit and Investment Insurance” (VĮ “Indėlių ir investicijų draudimas”). This ensures that if an insured deposit is not returned due to Greatidee UAB’s inability to meet its financial obligations, the Lithuanian State Company “Deposit and Investment Insurance” will provide deposit insurance compensation to depositors. The calculation of deposit insurance compensation considers the aggregation of all deposits held with Greatidee UAB. Please be aware that certain deposits may not be eligible for insurance.

KYC Process: all users must complete a full Know Your Customer (KYC) process upon registration.

Two-Factor Authentication: Setting up two-factor authentication is mandatory for all users.

No Half KYC: We do not offer “half KYC” or no-KYC accounts, ensuring maximum security.

Insured Transactions: All cryptocurrency transactions up to €10,000 are insured by CoinCover.

These measures elevate the security of the Wickie platform to the next level.

What’s happening?

Phishing scams are a type of online fraud where criminals send fake messages, pretending to be entities like couriers, government agencies, or even Wickie employees. These messages are designed to trick you into revealing sensitive information, such as passwords, PINs, or card numbers.

What do scammers do?

1. Impersonation via messages: scammers pose as legitimate entities through emails and text messages.
2. Data theft: they ask you to click on links, fill out forms, or open attachments, aiming to steal your banking details and personal information.
3. Malicious links: these links may lead to fake websites or contain harmful viruses.

How can you avoid it?

1. Be cautious with emails and SMS: always scrutinize notifications you receive via email or SMS.
2. Verify the sender: if you’re unsure about the sender’s authenticity, do not respond to the message.
3. Double-check before paying: confirm all details before making any payments or sharing personal information.
4. Watch for errors: be alert for spelling or grammar mistakes in messages, as these are often red flags.
5. Take your time: avoid rushing into decisions based on urgent messages; scammers often try to create a sense of urgency.
6. Contact institutions directly: use trusted contact information to verify the source of the message.
7. Report scams: promptly report any suspected phishing attempts.

Remember, staying informed and cautious is key to protecting yourself from phishing scams. If in doubt, contact the organization directly through official channels and report any suspicious activities to help maintain a safer online community.

What’s Happening?

Scammers are targeting Wickie customers through phone calls or text messages, pretending to be representatives from Wickie customer support, the Wickie fraud team, energy providers, or even government entities. They can manipulate caller ID to make it seem like the call is from a legitimate source.

What do scammers do?

1. Impersonation: they pretend to be trusted entities to gain your trust.
2. Manipulated caller ID: scammers can spoof phone numbers to appear as if the call is coming from Wickie or another legitimate source.
3. Urgent requests: they may claim your money is in danger and instruct you to transfer funds or share personal information.

How can you avoid It?

1. Be cautious with fund transfers: never make decisions about transferring funds based solely on a phone call.
2. Use only the official app: Wickie will never ask you to download additional apps other than 2FA applications. If a caller insists on another app, end the call immediately.
3. Verify caller identity: only log into your Wickie account if you initiated the call and have verified the caller’s identity.
4. Never share sensitive information: do not provide passcodes, passwords, PINs, SMS codes, card details, or any sensitive personal information to unknown callers.
5. Confirm claims with customer support: always contact the customer support of the alleged entity directly to verify the authenticity of the call before taking any action.

What Wickie employees will never say on a call:

• They will never tell you your money is in danger or ask you to transfer funds to a “safe account”.
• They won’t provide account details or pressure you to move money elsewhere.
• They will not request passcodes, passwords, PINs, SMSs, card details, or other sensitive information.

Stay vigilant, and report any suspicious calls promptly to protect yourself and others from scams. Prioritize your account security at all times!

What’s happening?

Scammers are targeting Wickie clients who have made online purchases, sending fake SMS messages pretending to be from couriers. These messages request an additional small payment to release the package.

What do scammers do?

1. Impersonate couriers: scammers send SMS messages posing as well-known delivery companies.
2. Request small payments: they ask for a small additional fee to deliver the package, directing recipients to click a link.
3. Collect card details: once the link is clicked, they prompt victims to enter card details, leading to potential unauthorized transactions.

How can you avoid it?

1. Double-check the SMS: verify the legitimacy of the SMS by contacting the courier directly or checking their official website.
2. Google the phone number: search the phone number to see if it is associated with the courier.
3. Verify the email address: compare the email address with previous legitimate communications or check it on the courier’s official site.
4. Be skeptical of unexpected payment requests: always question unexpected payment requests and contact the courier directly for confirmation.
5. Report suspicious activity: if in doubt, report the suspected scam and avoid providing any payment details.

Stay vigilant, and don’t be pressured into making payments through unsolicited links or messages.

What’s happening?

Scammers are targeting Wickie customers who sell items on popular marketplace platforms like Vinted, Facebook, eBay, and OLX. They aim to trick sellers into sharing sensitive financial information.

What do scammers do?

1. Phishing for card details: scammers pose as buyers and send fake payment links, asking sellers to input their card details on a fraudulent webpage.
2. False payment requests: They request payment information outside of the secure platform, often through unsecured methods, granting scammers unauthorized access to card information.

How can you avoid it?

1. Be cautious on marketplaces: always remain vigilant when using marketplace platforms, as they can be vulnerable to scams.
2. Never share card details: do not input your card details in links sent by unknown persons. Instead, use secure payment methods like IBAN, account number, or sort code.
3. Customize card security: adjust your card security settings according to your transaction needs, enabling ‘Online Transactions’ only when necessary.
4. Report unauthorized transactions: if you notice any unauthorized transactions, contact Wickie customer support immediately.

Stay alert and protect yourself from potential scams when selling items online!

What’s happening?

Investment scammers are targeting Wickie clients, trying to lure them into fake investment schemes through social media platforms or email.

What do scammers do?

1. Posing as brokers: scammers pretend to be legitimate brokers or investment advisors.
2. Promising high returns: they attract victims with promises of high returns on investments, often with minimal risk.
3. Requesting payments: victims are asked to transfer funds to fake investment websites or accounts.
4. Ceasing communication: Once they receive the payment, scammers typically disappear, leaving victims with losses.

How can you avoid it?

1. Seek professional advice: consult with a neutral third party, such as a stockbroker, attorney, or accountant, before investing.
2. Use trustworthy companies: verify the company’s legitimacy through reliable sources like the Financial conduct authority (FCA) or other regulatory bodies.
3. Check company details: ensure the investment company’s website is professional, with clear contact details and positive reviews.
4. Confirm registration: verify that the investment is registered in official records in your country.
5. Be skeptical of high returns: be cautious of any investment promising unusually high returns, especially with minimal risk.
6. Avoid high-pressure tactics: take your time to consider the investment. Avoid making decisions under pressure.
7. Be wary of unsolicited offers: treat any unsolicited investment offers, especially those received via email or social media, with skepticism.

By staying vigilant and following these guidelines, you can protect yourself from falling victim to investment scams.